Proudfoot News

The latest in operational and digital transformation through people.

    

Taming wild costs

Based on our past experience with clients, most internal cost-cutting initiatives are short-term and do not have a significant impact on an organization’s P&L. Once it is evident these initiatives are not viable, executives typically reconsider, abandon or relaunch them at a later date. Delays like these result in lost opportunities and missed chances to gain a competitive edge in the marketplace.

Banking: A healthy balance between customer service and employee satisfaction

Oct292014_Banking-Customer-Service-Blog

Critical to the success of every bank is creating a healthy balance between outstanding customer service and employee satisfaction. Establishing a customer-first mentality starts with developing a framework of processes, systems and behaviors that support the customer experience.

Unsafe operations to blame for recent spike in fatalities

Safety nowadays is just as relevant in the oil and gas industry as it was 10 years ago. And, while the industry continues to make great strides to reduce the amount of job-related injuries, the reality is the same safety policies and procedures that have been in place for years are simply not enough to prevent fatalities. Based on our depth of experience working with oil and gas executives,

Mining companies fail to use equipment, resources effectively

Sep252014_Mining-UnderutilizationThe ability to run operations at full capacity, and then sustain them, is a major challenge for the mining industry. Vital tasks, such as crushing and transferring minerals, are suffering because people and equipment are not being utilized properly. The end result is low productivity and the high costs that are associated with it. However, our recent findings show that it in many cases it is possible to increase productivity in mining between 20 - 40%, reduce supply costs between 10 - 15% and cut energy costs by 2 - 10% through effective asset management.

Natural resources talent in short supply

Knowledge transfer a must

In the natural resources industry, companies are faced with the daunting challenge of maintaining current production levels despite an industry-wide shortage of skilled workers. For example, the lack of college graduates specializing in mining operations

Insurers adapt to change

Insurers-Adapt-to-Change

It seems that the only constant in the insurance industry these days is change. The emergence of new technology and “big data” are altering the way insurance carriers conduct business. Long gone is the time where people relied on an agent to buy an insurance policy.

Accelerating productivity

Accelerating-Productivity-BANNER

In several of our recent engagements we have witnessed first-hand the enormous amount of pressure on CEOs to meet the stringent demands of both stakeholders and customers. One such demand that continues to be a top priority for executives is employee productivity.

Oil & Gas: Managing constant change

Organizations dealing with rapid changes are often plagued with inconsistencies that limit production and produce erratic results. So why not devise a plan to stop wasteful practices and become more productive? Sounds easy enough, however gaining employee acceptance of a new approach can be extremely challenging. Two key elements must be considered for a large-scale project such as this to be a viable option: behaviors and change management.

Health care: Efficient operations are vital

Every year hospitals waste millions of dollars on misused or overused items, such as disposables, general supplies, laundry, uniforms and food. Changing a wasteful culture starts with identifying and correcting processes that that are detrimental to the inventory management process. However, this type of change is easier said than done. It is often difficult for hospital executives to implement a new framework of operations on every floor – they neither have the time nor the resources to execute a plan of this size and scope.

Banking success hinges on customer service

It seems obvious enough that excellent customer service is something every bank, or any public-facing business for that matter, should strive for. With so many options for customers to choose from, customer service is the "x-factor" that banks need to stand out from the crowd. To the average person, banks all look the same from the outside, but it's what's on the inside that will keep them coming back for more.

Delivering change successfully

Understanding why so many change programs fail is an important step in driving successful change.

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