As the 6-month mark approaches for my time leading the MRO Americas practice at Proudfoot, I wanted to follow up on my previous post outlining some of the key takeaways I’ve gotten from moving out of the aviation industry and back into the consulting world. As a former US Marine Aviator, and with 10 years’ experience at leading aviation MROs, seeing all of the advancements from other maintenance-heavy industries has given me new insights that I’ve been able to share with our Proudfoot clients.
The latest in operational and digital transformation through people.
April 15th, an inauspicious day for many, was a great one for me. After 10+ years in the US Marine Corps followed by eight years in the aviation MRO industry, I was given the opportunity to lead Proudfoot’s MRO Practice. I arrived viewing maintenance strategy from 30,000 feet and at 500 knots, and I was certain that I would be bringing “best practice” from the aircraft industry to spread across its “less developed” brethren.
Market pressures, new opportunities and organizational drift have compelled you and your leadership team to transform the company. You have laid the groundwork – clarified strategy, identified differentiating capabilities and assessed gaps. Yet you know, both from studies and in your gut, that most transformation efforts fall far short of expectations. For most firms much of their investment in transformation proves wasted.
In a business world beset by change and surprise, bedrock truths remain. When properly built and maintained, machines – including IT systems – do what they were designed to do. But those machines or systems only create value when interacting with people: specifically, your customers and your employees.
Are your front-line leaders enabled to excel in their expanding role?
Supervisors and foremen – your front-line leaders – work day-to-day with their teams developing a detailed understanding of the workplace, its daily challenges, and its opportunities. They ensure teams meet targets and enable those teams to resolve challenges. They make decisions that affect the success of your business.
For over 70 years Proudfoot has delivered and tracked significant, real benefits for our clients. We thought all consultants did the same. We were wrong, and now we know why.
What’s your killer app? HINT: It’s hiding in plain sight. It’s released through a different kind of innovation. And it’s not technology.