Story Leadership Next Generation Leadership Advisors #HeadsUp Newsroom Careers
Real-time Case Studies
Natural Resources Mining + Metals Oil + Gas Private Equity Small Business Center Energy Building Materials Aerospace + Defense Industrials Agribusiness Automotive + Assembly Chemicals Consumer Packaged Goods Engineering Food + Beverage Industrial Goods Pharmaceuticals Private Equity Financials Services + Insurance Distribution + Logistics Technology Transportation Utilities
Operational Strategy Operational Improvement Supply Chain Maintenance Repair + Operations Working Capital Risk Management Customer Experience Sales Force + Support Pricing + Cash Transformation Design and Program Management Digital Transformation People Solutions™ Cultural Change Leadership Talent
Publications Videos Blog

How can my operations be more consistent?

consistent-operations-banner-1080x300

Recently, a CEO asked us why his attempts to replicate the success of his top performing site in other locations were not working. Product and processes were mostly the same, so what was preventing this from happening? In our experience, this doesn’t only happen between sites, but also between departments, or even shifts. The reality is that the mix of processes, people and systems do not always produce the same results.

So, how could all of his plant locations and functions become more consistent? Taking the strengths of his leading site and replicating them across multiple sites seemed simple enough. However, he soon realized that developing and replicating a consistent framework of operations would be no small feat.

The processes may be the same; however, underlying aspects can lead to variances in desired output. In order to overcome this problem, an effective blueprint of operations should also include the following:

• Understanding potential silos of activity and their interactions
• Reviewing internal service level agreements
• Making sure supervisors have the right skills to identify and drive the right behaviors
• Measuring workplace efficiency to keep time and costs in check
• Training employees to break old habits
• Communicating effectively
• Bridging the knowledge gap between new talent and senior leaders
• Developing employee and supervisory skills at every level

• Solving problems proactively
• Managing assertively within the workforce

                                                                                                                                                                                                          
consistent operations thumbnail

Recent Posts

Categories

see all