Dennis Santare: Good evening everyone, I'm here with Jonathan Robinson, Proudfoot's new V.P. of Operations for MRO. He Joins us with an extensive background in aerospace and defense and in MRO consulting. I wanted to get to Jonathan's thoughts about joining the firm and some of the trends he's seeing out there in the market and what he thinks he could bring to bear for us. We're extremely excited to have him! We've chased him for a long time, and we're beyond excited that he accepted his offer to join us in this MRO journey. Without further ado, Mr. Jonathan Robertson -- hi Jonathan, how are you?
The latest in operational and digital transformation through people.
Dennis Santare (MD, MRO Americas): Hello everyone. I’m talking with St. John Cameron, our MD from Asia who recently, with his team, completed a project for a major aircraft aerospace MRO in Asia. We learned a lot, the client gained a lot, and we wanted to take some time to share that with you. Welcome St John, it's great to have you.
We enabled a leading aircraft maintenance company to take on 10 percent more work with no extra resources. And no safety or quality compromises.
Dennis Santare (MD, US MRO): This is an interview with Michael Howard who is joining Proudfoot as an executive vice president in the MRO practice. Mike, welcome to the firm!
McKinsey’s 2018 article, “Unlocking Success in Digital Transformations” paints a bleak picture for the success of digital transformation. They indicated that, while more traditional transformations have shown a success rate of less than 30%, digital transformations also appear to be difficult. Only 23% of respondents indicated that their organization’s digital transformation has successfully improved performance. And only 16% of these same respondents indicated these changes were also sustainable.
I know what you are thinking, that title reminds you of Steven Covey’s Book “The 7 Habits of Highly Effective People," and yes, that is the inspiration for my thoughts on successful managers.
As the 6-month mark approaches for my time leading the MRO Americas practice at Proudfoot, I wanted to follow up on my previous post outlining some of the key takeaways I’ve gotten from moving out of the aviation industry and back into the consulting world. As a former US Marine Aviator, and with 10 years’ experience at leading aviation MROs, seeing all of the advancements from other maintenance-heavy industries has given me new insights that I’ve been able to share with our Proudfoot clients.
Digital Transformation is everywhere, splashed across websites and publications, in all industries around the world. This single term, however, has a vast range of meanings. There is no one size fits all approach to Digital Transformation. Each company starts from a different place. Each company has unique capabilities and challenges. Each senior executive must tailor the company’s approach to Digital Transformation to fit their own unique situation.
April 15th, an inauspicious day for many, was a great one for me. After 10+ years in the US Marine Corps followed by eight years in the aviation MRO industry, I was given the opportunity to lead Proudfoot’s MRO Practice. I arrived viewing maintenance strategy from 30,000 feet and at 500 knots, and I was certain that I would be bringing “best practice” from the aircraft industry to spread across its “less developed” brethren.
Market pressures, new opportunities and organizational drift have compelled you and your leadership team to transform the company. You have laid the groundwork – clarified strategy, identified differentiating capabilities and assessed gaps. Yet you know, both from studies and in your gut, that most transformation efforts fall far short of expectations. For most firms much of their investment in transformation proves wasted.
In a business world beset by change and surprise, bedrock truths remain. When properly built and maintained, machines – including IT systems – do what they were designed to do. But those machines or systems only create value when interacting with people: specifically, your customers and your employees.
Are your front-line leaders enabled to excel in their expanding role?
Supervisors and foremen – your front-line leaders – work day-to-day with their teams developing a detailed understanding of the workplace, its daily challenges, and its opportunities. They ensure teams meet targets and enable those teams to resolve challenges. They make decisions that affect the success of your business.
For over 70 years Proudfoot has delivered and tracked significant, real benefits for our clients. We thought all consultants did the same. We were wrong, and now we know why.
What’s your killer app? HINT: It’s hiding in plain sight. It’s released through a different kind of innovation. And it’s not technology.
Contrary to popular myth, front-line managers want to effect change and want to commit to making it happen. Unfortunately, they feel helpless. Senior leaders risk losing their greatest advocates – the lynchpin players in transformation.
In recent weeks, I have been involved with two customers regarding Operational Excellence at two different stages of their deployment. I was thrilled to see the ambition and vision these organizations demonstrated in order to pursue a plan to achieve.
As a leader, you strive constantly to make your company more successful. You reply to emails at 4:30 AM before an early flight and check them again at midnight. Your taxi time is consumed with calls and problem solving, and those problems remain in mind while carving the Thanksgiving turkey.
All important decisions and actions we take are driven by emotions. There are countless examples that show that successful leadership is achieved by those who win the hearts of their people.