Across the rail industry, shortages in skilled labor and gaps in knowledge management are beginning to affect operations, meaning organizations across the sector are left to navigate structural challenges with respect to safety, operations, morale, and profits. How can you combat these industry-wide trends, improve throughput, and build a culture of efficiency and continuous improvement without adding any resources? It all starts with your people, the front-line workers, supervisors, and folks on the ground where the work gets done.
The latest in operational and digital transformation through people.
Over the last decade, the aviation industry has experienced unprecedented growth, leading to major shifts and changes in the way the market has functioned and will function going forward. Since the end of the downturn almost a decade ago, Revenue Passenger Kilometers (RPKs), a common measure of airline performance, has averaged year-on-year growth of over 6% (source: IATA). This growth has been a boon for airlines and is indicative of the overall strength of the global economy. However, with growth comes challenges. One of the most pressing of these challenges for airlines, and adjacent maintenance organizations, is the ongoing struggle to meet labor requirements.
As businesses get smarter and operations more efficient, we’ve seen many companies install a wide variety of business intelligence (BI) tools, all meant to improve systemwide performance management.
It's a great trend, and at many of our clients, these tools and techniques are yielding great results. But as teams adjust to these smarter ways of working, senior management often becomes over-reliant on their tools, leading to a self-perpetuating system that works only for the sake of providing insights to senior managers. Insight is important, of course, but helping the people who turn the wrenches achieve their targeted results is always the ultimate goal.
Dennis Santare: Good evening everyone, I'm here with Jonathan Robinson, Proudfoot's new V.P. of Operations for MRO. He Joins us with an extensive background in aerospace and defense and in MRO consulting. I wanted to get to Jonathan's thoughts about joining the firm and some of the trends he's seeing out there in the market and what he thinks he could bring to bear for us. We're extremely excited to have him! We've chased him for a long time, and we're beyond excited that he accepted his offer to join us in this MRO journey. Without further ado, Mr. Jonathan Robertson -- hi Jonathan, how are you?
Dennis Santare (MD, MRO Americas): Hello everyone. I’m talking with St. John Cameron, our MD from Asia who recently, with his team, completed a project for a major aircraft aerospace MRO in Asia. We learned a lot, the client gained a lot, and we wanted to take some time to share that with you. Welcome St John, it's great to have you.
We enabled a leading aircraft maintenance company to take on 10 percent more work with no extra resources. And no safety or quality compromises.
Dennis Santare (MD, US MRO): This is an interview with Michael Howard who is joining Proudfoot as an executive vice president in the MRO practice. Mike, welcome to the firm!
As the 6-month mark approaches for my time leading the MRO Americas practice at Proudfoot, I wanted to follow up on my previous post outlining some of the key takeaways I’ve gotten from moving out of the aviation industry and back into the consulting world. As a former US Marine Aviator, and with 10 years’ experience at leading aviation MROs, seeing all of the advancements from other maintenance-heavy industries has given me new insights that I’ve been able to share with our Proudfoot clients.
April 15th, an inauspicious day for many, was a great one for me. After 10+ years in the US Marine Corps followed by eight years in the aviation MRO industry, I was given the opportunity to lead Proudfoot’s MRO Practice. I arrived viewing maintenance strategy from 30,000 feet and at 500 knots, and I was certain that I would be bringing “best practice” from the aircraft industry to spread across its “less developed” brethren.